FAQ

XPRINT FAQ: Printing Made Easy

Downloading & Printing Images/Logos:

  1. Save your image: Ensure your image is in BMP, PNG, or JPG format before saving it to your computer.
  2. Connect and Print: Attach your hard drive to your PC and use your preferred printing software to print the image.

Ink & Printing:

  • Ink Permanence: Ink can fade over time with multiple washes or exposure to alcohol.
  • Machine Washability: Yes, printed clothing can be machine-washed safely.
  • Ink Cartridge Life: With proper care, expect 1-2 months of use from each cartridge.

Support & Warranty:

  • Technical Support: We offer comprehensive support for any questions or concerns you may have.
  • Warranty: Enjoy a 1-year warranty with lifetime technical support. Contact us within 72 hours for any issues, and we'll provide a satisfactory solution.

Printer Care & Troubleshooting:

  • Power Management: Always turn off the printer before removing or installing ink cartridges.
  • Screen Issues: Calibrate the screen if it's unresponsive.
  • Printing Problems:
    • Check the timing belt on the left side of the printer (ensure it's properly seated).
    • Verify ink levels in the cartridge.
    • Try switching the nozzle settings in your printer menu.
  • Unclear Printing:
    • Clean the ink cartridge nozzle with a soft, dry tissue.
    • Shake the ink cartridge (while off) and use a clean paper towel to absorb excess ink.
    • Try switching the nozzle settings in your menu.
    • If the issues persist, consider replacing the ink cartridge.

Shipping & Tracking:

  • Delivery Delays: We apologize for any delays. Unforeseen circumstances like weather, logistics, holidays, or high order volume can impact shipping times.
  • Estimated Timeframes: Order fulfillment typically takes 3-5 days, with shipping within 6-15 days.
  • Tracking Orders: You must provide an email address at checkout. Tracking information will be sent solely to your email. Contact customer support for further tracking assistance.

Printable Surfaces:

We offer a wide range of printable surfaces (details available on specific product pages).

Additional Questions:

Contact our friendly customer support team for any further assistance.