FAQ
XPRINT FAQ: Printing Made Easy
Downloading & Printing Images/Logos:
- Save your image: Ensure your image is in BMP, PNG, or JPG format before saving it to your computer.
- Connect and Print: Attach your hard drive to your PC and use your preferred printing software to print the image.
Ink & Printing:
- Ink Permanence: Ink can fade over time with multiple washes or exposure to alcohol.
- Machine Washability: Yes, printed clothing can be machine-washed safely.
- Ink Cartridge Life: With proper care, expect 1-2 months of use from each cartridge.
Support & Warranty:
- Technical Support: We offer comprehensive support for any questions or concerns you may have.
- Warranty: Enjoy a 1-year warranty with lifetime technical support. Contact us within 72 hours for any issues, and we'll provide a satisfactory solution.
Printer Care & Troubleshooting:
- Power Management: Always turn off the printer before removing or installing ink cartridges.
- Screen Issues: Calibrate the screen if it's unresponsive.
-
Printing Problems:
- Check the timing belt on the left side of the printer (ensure it's properly seated).
- Verify ink levels in the cartridge.
- Try switching the nozzle settings in your printer menu.
-
Unclear Printing:
- Clean the ink cartridge nozzle with a soft, dry tissue.
- Shake the ink cartridge (while off) and use a clean paper towel to absorb excess ink.
- Try switching the nozzle settings in your menu.
- If the issues persist, consider replacing the ink cartridge.
Shipping & Tracking:
- Delivery Delays: We apologize for any delays. Unforeseen circumstances like weather, logistics, holidays, or high order volume can impact shipping times.
- Estimated Timeframes: Order fulfillment typically takes 3-5 days, with shipping within 6-15 days.
- Tracking Orders: You must provide an email address at checkout. Tracking information will be sent solely to your email. Contact customer support for further tracking assistance.
Printable Surfaces:
We offer a wide range of printable surfaces (details available on specific product pages).
Additional Questions:
Contact our friendly customer support team for any further assistance.